Nellore District Achieves 87% Success in Public Grievance Redressal Efforts
Nellore district has successfully resolved 87% of public grievances under the Public Grievance Redressal System. Municipal Administration Minister Dr. Ponguru Narayana confirmed that over 71,500 petitions have been settled, with a focus on resolving pending revenue and land property disputes under the coalition government's oversight.
Highlights
- •Nellore district has achieved an 87 percent resolution rate for public grievances.
- •A total of 82,166 petitions were filed, with 71,549 cases resolved to date.
- •Revenue-related issues, such as land and property disputes, make up 57 percent of total complaints.
- •Chief Minister N. Chandrababu Naidu conducts weekly personal reviews of the state's grievance redressal performance.
In a significant update regarding administrative efficiency, the Nellore district has reported a success rate of 87 percent in resolving citizen petitions filed through the Public Grievance Redressal System (PGRS). This progress was highlighted by the Municipal Administration minister, Dr. Ponguru Narayana, during the latest weekly forum proceedings.
During the session held at Tikkana Bhavan, Dr. Narayana collaborated with the district collector, Himanshu Shukla, to assess the current status of grievance disposal. The administration has been actively working to streamline these processes to ensure that citizens receive timely responses to their concerns. The minister emphasized that since the inauguration of the current coalition government, the district has processed a substantial number of submissions.
Data on Public Grievance Redressal Progress
According to the official figures provided, a total of 82,166 grievances have been lodged across the district. Out of this total, 71,549 petitions have been successfully addressed. A smaller segment of the population, totaling 5,384 petitioners, sought further assistance after expressing dissatisfaction with previous resolution attempts. Officials are now tasked with addressing these recurring concerns to improve overall satisfaction rates.
The nature of these complaints is diverse, though revenue-related matters constitute a large portion of the administrative workload. Approximately 57 percent of the submitted petitions involve complex revenue issues, including disputes over family property and conflicts regarding land boundaries. The administration has managed to resolve 84 percent of these specific cases, demonstrating a focused effort on clearing pending land-related files. This high resolution rate for land disputes is a key indicator of the current administration's commitment to tackling long-standing local issues.
Maintaining accountability remains a top priority for the state government. Chief Minister N. Chandrababu Naidu personally monitors the status of the Public Grievance Redressal System during his weekly review meetings every Monday. This high-level oversight is intended to ensure that all district departments prioritize the concerns of the public. Following the latest meeting, Collector Himanshu Shukla issued clear directives to all relevant officials, emphasizing the necessity of adhering strictly to prescribed service-level timelines for the disposal of all pending petitions. The focus remains on maintaining the momentum achieved so far and ensuring that the Public Grievance Redressal System serves as an effective platform for residents to find solutions to their administrative challenges.
